Scale fast without expanding the workforce and reduce costs by 10%
Transform document overload into automated efficiency. Graip.AI combines advanced IDP technology with specialized AI Agents built for BPO operations – from invoice processing to client onboarding and everything in between.
44% of companies that have deployed AI report cost savings in areas where AI is used
How Graip.AI solves BPO challenges
High-Volume Document Processing
BPO teams process thousands of invoices, purchase orders, and client documents daily. Manual data entry across multiple client accounts creates bottlenecks, increases turnaround times, and reduces profitability. During peak periods, the volume becomes overwhelming, leading to missed SLAs and client dissatisfaction.
Graip.AI effortlessly classifies documents with the Document Classification feature and extracts key details from various document formats, including PDF, JPEG, PNG, and TIFF. This ensures accurate data capture even from low-quality or handwritten documents. During peak hours, Graip.AI uses advanced autoscaling to process up to 10,000 files per hour without compromising performance and speed.
Inconsistent Document Quality and Formats
Documents come from multiple sources in varying formats – scanned PDFs, photos, emails, Excel files, and handwritten forms. Poor image quality, misalignment, and mixed languages make automation difficult and require extensive manual intervention.
Graip.AI's Document Auto-Rotation feature automatically corrects misaligned images, while Document Quality Validation feature detects poor-quality uploads and prompts users to resubmit clearer documents for improved accuracy. Excel Processing feature handles semi-structured and complex spreadsheets with ease, and Email Recognition feature extracts data directly from unstructured email content.
Multi-Client and Incomplete Data Management
BPO providers manage documents for multiple clients, each with unique data formats, validation rules, and compliance requirements. Manual reconciliation across different client systems is time-consuming and can lead to data inconsistencies and billing disputes.
Graip.AI's Advanced Data Matching feature cross-checks extracted data against internal records and provides real-time alerts for discrepancies. The Validation Rules Builder applies customized automated rules for each client to verify key fields. Additionally, the Missing Data Alert feature automatically identifies missing information in documents and sends personalized alerts to users requesting the missing details.
Complex Multi-Stage Approval Workflows
BPO operations require multiple approval levels across departments and client organizations. Manual approval routing creates bottlenecks, delays processing times, and makes it difficult to track document status and maintain audit trails.
Graip.AI simplifies the approval process with its Multi-Stage Approvals feature. Assigned approvers receive notifications, track document statuses, and approve with a single click, ensuring compliance without delays. The Smart Workflows feature enables users to create and customize approval workflows with a simple drag-and-drop interface, adapting to each client's specific business requirements without coding.
Data Security and Compliance Requirements
BPO providers handle sensitive client information, including financial data, personal details, and proprietary business information. Manual processes lack proper access controls, risking unauthorized access and compliance violations with regulations like GDPR, HIPAA, and industry-specific standards. Ensuring secure storage and timely deletion of client data is critical.
Graip.AI's Reduction feature protects sensitive data through advanced anonymization. It automatically identifies and redacts personal information, such as names, addresses, and financial data, while keeping the rest of the document intact. The Smart Data Retention feature enables businesses to define retention periods for processed documents, automating archiving or deletion to optimize storage while maintaining compliance with regulations.
Fragmented Information Across Systems
In the BPO environment, teams need to respond quickly, but critical information is spread across client portals, knowledge bases, PDFs, CRM systems, emails, and legacy tools. Each inquiry requires jumping between multiple systems, slowing down handle times, increasing error rates, and making it difficult to deliver consistent, high-quality service.
Graip.AI provides a single conversational interface for all client information. Instead of searching through dashboards and documents, staff simply ask questions in everyday language, and the AI retrieves the needed details instantly from all connected systems. This boosts first contact resolution and ensures accurate, consistent responses across teams and shifts.
Integration with Multiple Client Systems
BPO providers must integrate with diverse client ERP, CRM, and accounting systems – each with different data formats, APIs, and security requirements. Lack of seamless integration creates data silos, requires manual data re-entry, and increases operational costs, reducing profit margins.
Graip.AI automatically transfers extracted data to clients' preferred CRM, ERP, or financial systems. It supports API connections, email integration, and custom formats for easy data export. With native SAP integration, Zapier support for 100+ platforms, and advanced customization capabilities, Graip.AI adapts to any client system, ensuring smooth data flow across all platforms.
AI solutions that fit your BPO
From out-of-the-box document processing to full agentic automation for your BPO operations.
Quick start for small teams
Scalable for growing operations
Full document processing automation
50-70% cost savings in back-office operations
Take a closer look of how it works
Features
Document Capture
Efficiently gather a diverse range of documents from various sources, whether they are physical papers, images, or digital files. Our platform ensures seamless and secure data acquisition, providing a solid foundation for the subsequent stages of processing.
Plug & Play Use-Cases
Our platform offers a collection of pre-developed processes designed to recognize and process common document types (e.g. sales orders, invoices, product configurations, onboarding documents, transportation documents). With built-in document recognition algorithms and automated data extraction capabilities, you simplify your operations. Plug & Play use-cases save time in model training and document quantity needed for machine learning process.
Annotation Tool
With Graip.AI's Annotation Tool, business users can create custom document processing models without needing IT expertise. This intuitive tool lets you highlight specific data points directly on your documents, connecting key-value pairs with just a few clicks. Graip.AI's AI engine then learns these relationships, adapting to your unique needs. This simple, user-friendly approach eliminates complex configurations, making it easy to train highly accurate models tailored to your documents. As you process more documents, the system continues to learn and improve, ensuring you get reliable data extraction every time.
Ready-to-use Docs Library
Graip.AI makes document processing easy with a comprehensive Ready-to-use library of pre-configured templates. Featuring over 25 predefined field sets for common documents — such as invoices, bank statements, and utility bills — our templates guide the AI to quickly and accurately extract key data. Select a template, upload your document, and let the system retrieve the information. You can also customize existing fields or create entirely new templates to meet your unique business needs, giving you faster access to critical insights and simplifying document management.
User Groups
Take control of your document workflows with User Groups by organizing your team or department into distinct units, each with dedicated documents and users. Define automated workflows for specific document types to make data extraction and processing more efficient. With Graip.AI's intuitive platform, you can manage user access and permissions, monitor document status, and optimize how your team works together, ensuring everyone has the tools they need to succeed.
Page Splitting
The Page Splitting feature lets you upload a document and choose only the pages you want to analyze, ensuring you only pay for the content you actually process. Graip.AI intelligently focuses on the selected pages, extracting key data points and presenting them for further analysis or export. This focused approach not only improves your workflow but also reduces the time and resources spent dealing with unnecessary information.
Cellphone Photos Upload
Graip.AI offers more flexibility for uploading documents. Along with drag-and-drop, API integration, and shared storage access, our platform offers a mobile-friendly interface that allows you to upload documents directly from your smartphone camera. This feature is especially beneficial for mobile workers, like drivers needing to upload bills of lading while on the move, helping to optimize operations and improve efficiency.
Email Recognition
Graip.AI's Email Recognition feature allows you to extract and process data directly from email body texts using advanced language models (LLMs). Our platform intelligently identifies relevant information from incoming emails, enabling you to automate data retrieval and seamlessly integrate it into your business systems. Whether capturing key details, populating forms, or creating new documents, this feature transforms unstructured email content into actionable data, making your workflows more efficient.
Reduction
Reduction feature helps protect sensitive data through advanced anonymization. It automatically identifies and redacts personal information, such as names, addresses, and financial details, while keeping the rest of the document intact. This ensures that important data remains accessible without compromising privacy. By effectively reducing sensitive information, Graip.AI supports compliance with privacy regulations while preserving the structure and usability of your documents.
Document Auto-Rotation
Graip.AI’s Document Auto-Rotation feature automatically detects and corrects misaligned documents, whether they are slightly off-center or fully rotated by 90 or 180 degrees. Using advanced AI image processing, the system ensures that every document is correctly oriented for precise data extraction and smooth processing, eliminating the need for manual adjustments.
Zip Upload
Our Zip Upload feature increases workflow efficiency by allowing you to upload and process multiple documents at once using a compressed Zip file. This bulk processing capability lets you handle hundreds or even thousands of documents in one go, saving time and boosting productivity by reducing the need for individual uploads.
Multi-Language
Graip.AI's Multi-Language feature supports data extraction and analysis in over 141 languages, allowing the platform to work effectively across different global markets. The advanced language module automatically detects the language of a document and processes it accurately, extracting key information regardless of the language used. Additionally, the user interface is available in English, French, Italian, and German, making it easy for users around the world to manage documents seamlessly.
We prioritize the security and integrity of your data
We take pride in maintaining a secure environment, so you can focus on your core business with confidence. Your data security is always our top priority.
ISO 27001: Information Security Management System
Your data is safe with us. Our processes ensure it remains confidential, available, and protected against unauthorized access.
ISO 9001: Quality Management System
Our processes deliver consistent, high-quality solutions and services you can rely on.
ISO 22301: Business Continuity Management System
Proactive measures keep our services running smoothly, even during challenging situations.
From boring paperwork to freedom: what our clients say
Vadim V.
Group Chief Operating Officer
Mid-Market (51-1000 emp.)
Seamless Document Automation for Fintech Onboarding
What do you like best about Graip.AI?
Graip.AI makes handling complex payment documents during customer onboarding incredibly easy. Its intelligent data extraction is fast, highly accurate, and requires minimal manual review. Integration was smooth, and the support team is responsive and proactive. Review collected by and hosted on G2.com.
Janis K.
CTO and co-founder
Small-Business (50 or fewer emp.)
Hassle-free Invoice Processing and Payment Matching
What do you like best about Graip.AI?
Graip.AI simplifies how we handle outgoing invoices and matches them with incoming payments. The data extraction is spot-on, even for large batches of invoices, and the system flags mismatches automatically. It’s been a huge help in keeping our finance workflows accurate and efficient. Review collected by and hosted on G2.com.
Elton C.
CEO, Founder
Mid-Market (51-1000 emp.)
Seamless and Scalable KYC That Accelerated Our Onboarding
What do you like best about Graip.AI?
The automation and ease of integration stood out. The KYC solution provided real-time identity verification with global coverage, reducing manual checks and compliance errors. We especially liked the clear dashboard, API flexibility, and the support team's responsiveness. It helped us stay compliant without slowing down user onboarding. Review collected by and hosted on G2.com.