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Privacy Statement

Protecting the individual's privacy on the Internet is crucial to the future of Internet-based business and the move toward a true Internet economy. This Privacy Statement to demonstrates our firm commitment to the individual`s right to data protection and privacy. This Privacy Statement outlines how we handle information that can be used to directly or indirectly identify an individual ("Personal Data").

General Information

This Privacy statement fully applies for Graip Group Companies as well as its subsidiaries. When does this Privacy Statement apply? This Privacy Statement applies to Personal Data that you provide to Graip or which is derived from the Personal Data as outlined below. The use of and any information that is gathered by cookies or other web tracking technologies is subject to the disclosures and options provided by the TrustArc Consent Manager which can be found on the relevant website.
Data Controller. The data controller of is Graip Skanstes 7 K1, Riga, LV-1013, Latvia (“Graip”). Where a registration form is presented on this website, the data controller may vary depending on the actual offering or the purpose of the data collection. The Graip data protection officer contact ( What does Graip do with my Personal Data? Graip will process the Personal Data provided hereunder only as set out in this Privacy Statement.
Duration of processing of Personal Data. Where Graip is processing and using your Personal Data as permitted by law or under your consent, Graip will store your Personal Data only for as long as is required to fulfil the purposes set out below or until you object to Graip use of your Personal Data (where Graip has a legitimate interest in using your Personal Data), or until you withdraw your consent (where you consented to Graip using your Personal Data). However, where Graip is required by mandatory law to retain your Personal Data longer or where your Personal Data is required for Graip to assert or defend against legal claims, Graip will retain your Personal Data until the end of the relevant retention period or until the claims in question have been settled.
Why am I required to provide Personal Data? As a general principle, your granting of any consent and your provision of any Personal Data hereunder is entirely voluntary; there are generally no detrimental effects on you if you choose not to consent or to provide Personal Data. However, there are circumstances in which Graip cannot take action without certain Personal Data, for example because this Personal Data is required to process your information request or provide you with access to a web offering or newsletter. In these cases, it will unfortunately not be possible for Graip to provide you with what you request without the relevant Personal Data. Where will my Personal Data be processed? Graip has affiliates and third-party service providers within as well as outside of the European Economic Area (the “EEA”). As a consequence, whenever Graip is using or otherwise processing your Personal Data for the purposes set out in this Privacy Statement, Graip may transfer your Personal Data to countries outside of the EEA including to such countries in which a statutory level of data protection applies that is not comparable to the level of data protection within the EEA. Whenever such transfer occurs, it is based on the Standard Contractual Clauses (according to EU Commission Decision 87/2010/EC or any future replacement) in order to contractually provide that your Personal Data is subject to a level of data protection that applies within the EEA.
Data subjects’ rights. You can request from Graip at any time information about which Personal Data Graip processes about you and the correction or deletion of such Personal Data.
Please note, however, that Graip can delete your Personal Data only if there is no statutory obligation or prevailing right of Graip to retain it.
Kindly note that if you request that Graip delete your Personal Data, you will not be able to continue to use any Graip service that requires Graip use of your Personal Data. If Graip uses your Personal Data based on your consent or to perform a contract with you, you may further request from Graip a copy of the Personal Data that you have provided to Graip. In this case, please contact the email address below and specify the information or processing activities to which your request relates, the format in which you would like this information, and whether the Personal Data is to be sent to you or another recipient. Graip will carefully consider your request and discuss with you how it can best fullfill it. Furthermore, you can request from Graip that Graip restricts your Personal Data from any further processing in any of the following events: (i) you state that the Personal Data Graip has about you is incorrect, (but only for as long as Graip requires to check the accuracy of the relevant Personal Data), (ii) there is no legal basis for Graip processing your Personal Data and you demand that Graip restricts your Personal Data from further processing, (iii) Graip no longer requires your Personal Data but you claim that you require Graip to retain such data in order to claim or exercise legal rights or to defend against third party claims or (iv) in case you object to the processing of your Personal Data by Graip (based on Graip legitimate interest as further set out in B. below) for as long as it is required to review as to whether Graip has a prevailing interest or legal obligation in processing your Personal Data. Please direct any such request to Right to lodge a complaint. If you believe that Graip is not processing your Personal Data in accordance with the requirements set out herein or applicable EEA data protection laws, you can at any time lodge a complaint with the data protection authority of the EEA country in which you live or with the data protection authority of the country or state in which Graip has its registered seat.
Use of this website by children. This website is not intended for anyone under the age of 16 years. If you are younger than 16, you may not register with or use this website.
Links to other websites. This website may contain links to foreign (meaning non-Graip Group companies) websites. Graip is not responsible for the privacy practices or the content of websites outside the Graip Group of companies. Therefore, we recommend that you carefully read the privacy statements of such foreign sites.

Where Graip uses My Personal Data based on the Law

In the following cases, Graip is permitted to process your Personal Data under the applicable data protection law. Providing the requested goods or services. If you order goods or services from Graip, Graip will use the Personal Data that you enter into the order or registration form (usually (a subset of) your name, (email) address, telephone number, company name and address, your job title and) only to process your order or to provide the requested goods or service. This may include taking the necessary steps prior to entering into the contract, responding to your related inquiries, and providing you with shipping and billing information and to process or provide customer feedback and support. This may also include conversation data that you may trigger via the chat functionalities on or other local Graip web presences, contact forms, emails, or telephone. In this Privacy Statement, “goods and services” includes (access to) Graip web services, offerings, contests, other content, non-marketing related newsletters, whitepapers, tutorials, trainings and events.
Graip communicate on a regular basis by email with users who subscribe to our services, and we may also communicate by phone to resolve customer complaints or investigate suspicious transactions. We may use your email address to confirm your opening of an account, to send you notice of payments, to send you information about changes to our products and services, and to send notices and other disclosures as required by law. Generally, users cannot opt out of these communications, which are not marketing-related but merely required for the relevant business relationship. With regard to marketing-related types of communication (i.e. emails and phone calls), Graip will (i) where legally required only provide you with such information after you have opted in and (ii) provide you the opportunity to opt out if you do not want to receive further marketing-related types of communication from us. You can opt out of these at any time emailing us at Ensuring compliance.
Graip and its products, technologies, and services are subject to the export laws of various countries including, without limitation, those of the European Union and its member states, and of the United States of America. You acknowledge that, pursuant to the applicable export laws, trade sanctions, and embargoes issued by these countries, Graip is required to take measures to prevent entities, organizations, and parties listed on government-issued sanctioned-party lists from accessing certain products, technologies, and services through Graip websites or other delivery channels controlled by Graip.
This may include (i) automated checks of any user registration data as set out herein and other information a user provides about his or her identity against applicable sanctioned-party lists; (ii) regular repetition of such checks whenever a sanctioned-party list is updated or when a user updates his or her information; (iii) blocking of access to Graip services and systems in case of a potential match; and (iv) contacting a user to confirm his or her identity in case of a potential match. Graip legitimate interest. Each of the use cases below constitutes a legitimate interest of Graip to process or use your Personal Data. If you do not agree with this approach, you may object against Graip processing or use of your Personal Data as set out below.
Questionnaires and surveys. Graip may invite you to participate in questionnaires and surveys. These questionnaires and surveys will be generally designed in a way that they can be answered without any Personal Data. If you nonetheless enter Personal Data in a questionnaire or survey, Graip may use such Personal Data to improve its products and services. Creation of anonymized data sets. Graip may anonymize Personal Data provided under this Privacy Statement to create anonymized data sets, which will then be used to improve its and its affiliates’ products and services.
Recording of calls and chats for quality improvement purposes. In case of telephone calls or chat sessions, Graip may record such calls (after informing you accordingly during that call and before the recording starts) or chat sessions in order to improve the quality of Graip services. In order to keep you up-to-date/request feedback. Within an existing business relationship between you and Graip, Graip may inform you, where permitted in accordance with local laws, about its products or services (including webinars, seminars or events) which are similar or relate to such products and services you have already purchased or used from Graip.
Furthermore, where you have attended a webinar, seminar or event of Graip or purchased products or services from Graip, Graip may contact you for feedback regarding the improvement of the relevant webinar, seminar, event, product or service. Right to object. You may object to Graip using Personal Data for the above purposes at any time by emailing us at If you do so, Graip will cease using your Personal Data for the above purposes (that is to say, under a legitimate interest set out above) and remove it from its systems unless Graip is permitted to use such Personal Data for another purpose set out in this Privacy Statement or Graip determines and demonstrates a compelling legitimate interest to continue processing your Personal Data.

Where Graip uses My Personal Data based on My Consent

News about Graip Products and Services. Subject to a respective provision and your consent, Graip may use your name, email and postal address, telephone number, job title and basic information about your employer (name, address, and industry) as well as an interaction profile based on prior interactions with Graip (prior purchases, participation in webinars, seminars, or events or the use of (web) services ) in order to keep you up to date on the latest webinars, special offers, and other information about Graip software and services (including marketing-related newsletters) as well as events of Graip and in order to display relevant content on Graip websites. In connection with these marketing-related activities, Graip may provide a hashed user ID to third party operated social networks or other web offerings (such as Twitter, LinkedIn, Facebook, Instagram or Google) where this information is then matched against the social networks’ data or the web offerings’ own data bases in order to display to you more relevant information.
Special categories of Personal Data. In connection with the registration for and provision of access to an event or seminar, Graip may ask for information about your health for the purpose of identifying and being considerate of individuals who have disabilities or special dietary requirements throughout the event. Any such use of information is based on the consent you grant hereunder. Kindly note that if you do not provide any such information about disabilities or special dietary requirements, Graip will not be able to take any respective precautions.
Event profiling. If you register for an event, seminar, or webinar of Graip, Graip may share basic participant information (your name, company, and email address) with other participants of the same event, seminar, or webinar for the purpose of communication and the exchange of ideas.
Revocation of a consent granted hereunder. You may at any time withdraw a consent granted hereunder by emailing us at In case of withdrawal, Graip will not process Personal Data subject to this consent any longer unless legally required to do so. In case Graip is required to retain your Personal Data for legal reasons your Personal Data will be restricted from further processing and only retained for the term required by law. However, any withdrawal has no effect on past processing of personal data by Graip up to the point in time of your withdrawal. Furthermore, if your use of an Graip offering requires your prior consent, Graip will not be (any longer) able to provide the relevant service (or services, if you revoke the consent for Graip to use your profile under the Graip Platform Identity Authentication Service for multiple Graip offerings), offer or event to you after your revocation.

EU-Specific Provisions

Data protection as one of its central concerns and consistently implements the requirements of the European General Data Protection Regulation (GDPR) and other legal requirements for the protection of personal data.

US-Specific Provisions

Where Graip is subject to U.S. privacy requirements, the following also applies: Requirements to Protect Children's Privacy. We do not intend for our websites or online services to be used by anyone under the age of 13. If you are a parent or guardian and believe we may have collected information about a child, please contact us.

Russia-Specific Provisions

The following applies to users who are resident in the Russian Federation: The services hereunder are not intended for use by citizens of the Russian Federation who are resident in Russia. If you are a Russian citizen residing in Russia, you are hereby notified that any Personal Data that you input into the services will be solely at your own risk and responsibility, that you expressly agree that Graip may gather your Personal Data and will process this data in the United States and in other countries, and that you will not hold Graip accountable for any potential non-observance of legislation of the Russian Federation.